Interesting question for traders

[Matt Ottinger]

[quote name=\'mitchgroff\' post=\'160194\' date=\'Aug 10 2007, 04:50 PM\']
 I always send the dubs out in the best quality possible, but I have had a complaint here and there about the quality.[/quote]
One of the first things I do when I respond to someone's request is warn them about the quality.  I just feel better when I send it out that they know what they're in for, and then the most common reaction I get is "Oh, it wasn't nearly as bad as I was afraid it would be."  Always better to be surprised in the positive direction.

And yeah, I do it all the time, and never expect anything in return.  Although since I don't post my collection on the web as some of you do, I probably get fewer requests.

[clemon79]

[quote name=\'Matt Ottinger\' post=\'160538\' date=\'Aug 14 2007, 08:51 AM\']
One of the first things I do when I respond to someone's request is warn them about the quality.  I just feel better when I send it out that they know what they're in for, and then the most common reaction I get is "Oh, it wasn't nearly as bad as I was afraid it would be."  Always better to be surprised in the positive direction.
[/quote]
In the tech support business we called this "setting expectations." For example, warning a customer in advance that he might have to go through six CableCards before finding two that will work in his Tivo.

/no, I'm not bitter
//Comcast sucks