It also depends on your quality of Googling. I was on standby as PAF last year and the person decided to call somebody else. He failed to give him an answer in time. Once I heard the question and tried it myself and was able to get it in 7 seconds. I'm not mentioning names/what the question was because I don't want to disparage the people involved.
There was also an early incident where Steve Perry was going for the $1M, it was quite obvious he set up his friend to do a straight Google, but wasted his time doing stupid things like spelling the word "maiden" in the question about Carol Brady's maiden name.
Google is not a fool proof method of doing it. There are many things that can go wrong in those 30 seconds:
1. The contestant wastes their time reading the question. You don't need to say A, B, C and D except in situations where the choices may not be familiar.
2. The person on the phone, if doing it for a group, wastes time rereading it. Be short and snappy.
3. If they go to the internets, they use an inefficient search.
4. And, of course, if you go to the internets, the answer could be wrong.
In several of the PAF sessions I've been in, we would assign reference books to certain people, such as an atlas, an almanac, a dictionary, etc. The only way to make the PAF purely phone a friend is to have the PAF's there on stage like on 21, and that just isn't going to happen.
--Mike