For anyone not in Jersey who wonders why Shredder is commenting on this so much, I can relate with him since I'm in Bergen County, too.
There's a share of Bergen County - including Saddle Brook, where I am - that lives in a selection of towns called "non-rebuilt" towns. This is the term coined by Cablevision in Oakland for those areas who do not have the full cable channel selection of the "rebuilt" towns that Oakland serves. Trouble is, they give us a really sucky selection. Even if you have IO Digital Cable like I do, you still do not get access to some of the channels that the "rebuilt" towns get, including GSN.
For all I can guess, this is probably the only region in the country where one county can get two radically different cable selections, one awfully good, the other just awful. For YEARS, writing and calling Cablevision about this has gotten us the constant answer that the "non-rebuilt" towns are getting upgraded "very soon". But I started asking about that at least... oh... NINE years ago. So I'm not holding my breath anymore about it.
So I am in agreement one thing: In a lot of cases around here, the term "Cablevision customer service" is a huge oxymoron.