Let's take away the commerce aspect and simplify it a little. You're in college and you have to pass a history exam in order to graduate. The exam is administered online, but when you sign in, you're given an Algebra exam. When you bring this to the professor's attention, he basically shrugs it off.
No, it's not a God-given right to take the test, but a makeup test would at the very least be fair, since it was the show's screwup. No one is entitled to a makeup, but it's still better than saying "Oh well, sorry for your luck."
/Not just saying all that because I blew my exam and need a Mulligan